Customer Care
VENUS maintains the latest and most accurate information regarding current events that could impact order processing and shipping. Currently, orders are being processed and shipped as scheduled.
Contact Us
EMAIL US
Send an EmailCALL US
NOTE: Due to overwhelming demand, hold times are currently longer than usual. We love to hear from you! For faster service, please contact us via .
LIVE CHAT
ACCESSIBILITY SUPPORT
If you are visually impaired and need assistance completing an order or accessing any part of this site, please contact our customer service team at 1-833-371-0345 within the US. Callers outside the U.S. may contact us at 1-904-997-4000. We are also available for live chat from 7:00AM ET to 1:00AM ET, 7 days a week.
If you are hearing impaired and need assistance completing an order or accessing any part of this site, please contact Telecommunications Relay Service by dialing 711. You will automatically be connected to a TRS operator who will assist you in obtaining any information that you need from Venus. For more information on telecommunication services, please click here.